My Well Self Privacy Policy

Last updated: January 23rd, 2024

My Well Self values your privacy. This Privacy Policy details important information about the collection, use, disclosure, retention and protection of your personal information.

By signing up for an account and creating an account whether as a public user or wellness provider, you acknowledge and consent to the Privacy Policy and its contents.

My Well Self hopes to explain how it collects personal information in connection with our websites and mobile or other applications on which this Privacy Policy is posted or linked to (collectively, the ‘Site’) and how this information may be used, shared and safeguarded.

Personal information is information about you as an identifiable site visitor.

My Well Self provides this notice about our practices to help you make an informed decision about whether to use or continue using the Site (as defined below).

References to “we”, “us”, “our” and “My Well Self” are to My Well Self Inc., a Hamilton, Ontario based corporation, with its offices at B21-175 Longwood Rd South, Hamilton. Ontario, L8P 0A1, Canada

By visiting our Site or otherwise providing us with personal information, you agree that we may collect, use and share your personal information as described in this Privacy Policy.

If you do not agree, please do not visit our Site or provide us with any personal information.

We may at any time and at our sole discretion update this Privacy Policy by posting the updated Privacy Policy here along with the date on which the Privacy Policy was changed.

Any changes will be effective immediately upon the posting of or linking to the revised Privacy Policy on our Site.


This privacy policy applies to (whether accessed by a tablet, mobile phone or other similar device) and our other websites whether you browse our Site (without registering for an account) or register for an account to use the Site as either a public user or health wellness and mental wellness provider.

This privacy policy also applies to information we collect in email, text and other electronic messages between you and us.

This privacy policy does not apply to any third party websites, mobile applications or services, or the offline collection of personal information by My Well Self.


My Well Self acts as a data controller when it collects personal information from you when you visit our Site or when you register to use the Site or access your account through the Site.

For purposes of this privacy policy, “personal information” means any data and information relating to an identified or identifiable natural person. My Well Self collects several types of information from you, including:

a. As a general user, we collect your username, email address, and password when you create an account or public user profile. We also collect the general health concern that you wish to address upon sign up.

b. As a health provider, we collect additional information that you choose to add to your health provider account such as a profile picture, clinic details and contact information. Theses details are public information provided directly from the health provider or collected from public information.

c. User choosing to voluntarily book a consultation and speak with our health advocates/wellness navigators, in addition to a username, email address, and password, you will be asked to provide your full name, date of birth, gender and location. This information is used to create your personalized experience with the health advocates/wellness navigators and be used to provide one to one support via virtual consultation, email communication and/or phone communication. Additional details may be collected during the consultation with the health advocates/wellness navigators to help curate a recommended treatment path.

d. Users who move forward with speaking with our health advocates/wellness navigators and booking an appointment our database of wellness providers will provide information used to book appointments. For example, you may provide us with your first and last name, telephone number, email address and desired treatment when you fill out a form to be connected to a health wellness or mental wellness provider. The information you provide is used to contact you to confirm an appointment with a provider.

e. As part of the use of the service, users will be asked to voluntary complete online general assessments that will ask the users their views and feelings on their state of well-being. The data and answers to these general assessments will be used to further deepen the health advocates/wellness navigators understanding on how to support users. The data and answers to these general assessments will be made available to you through your account. The data and answers to these general assessments are not disclosed to any third party or disclosed without consent of the user.

f. Additionally for users and health providers we may collect payment cards when you purchase a product or service through our Site (such as a subscription or classified advertisement).

g. If you use a social media account to create an account on our Site, to log-in to our Site, or if you otherwise interact with a social media service through our Site (such as by using a plug-in), we will receive personal information from the social media service, such as your username, email address, gender, public profile information and any other information that you have agreed to share with us, whether explicitly or through your privacy settings.

h. You may also provide us with your personal information when you report a problem with our Site

i. We collect geographical location information if the Site you are using is location-enabled and your device transmits location data and/or your IP address, so we can provide location-specific information to you.

j. We may collect personal information when you participate in a survey, poll, contest or promotion, such as your name and contact information and responses to survey or poll questions or the information you provide on a contest entry form.

k. We may collect other personal information with your consent or where required or permitted by law.

l. We, our service providers and third party advertising partners also collect information about Site visitors automatically using cookies and other tracking technologies. See Cookies, tracking technologies and interest-based advertising below.


We generally use the personal information we collect to provide the product, service, feature or information you have requested and for our reasonable business purposes, including:

a. to contact public user to confirm form submission details to book a consultation visit with a health advocate/wellness navigator, or health provider on the Site;

b. to manage our Site and provide our services, such as to create and administer accounts and facilitate the use and enjoyment of forums and communication platforms;

c. to enable geographic-specific features, such as geographic-specific pricing and information;

d. to process payments;

e. to notify you of changes to your account or our Site’s services, terms, conditions or policies and to provide you with administrative messages, updates, legal notices, technical notices or security alerts;

f. to customize your user experience, including by tailoring the advertisements that are displayed to you to make them more useful and relevant to you;

g. to conduct research and development, analyze and understand trends and user behaviour and to improve our Sites, products and services;

h. to respond to your inquiries and provide you with technical and other support;

i. to ensure compliance with our Terms of Use and prevent fraud;

j. to provide you with newsletters, information, promotional offers and other advertising about us or our advertising partners;

k. to facilitate your participation in a contest or similar promotion, or a survey or poll;

l. to meet contractual obligations; and

m. for other purposes with your consent or as permitted or required by law.


We, our service providers and third party advertising partners use technologies that automatically collect information about Site visitors.

We automatically collect information about how you access, navigate and leave our Site, including the website you came from before visiting our Site, what browser type and operating system you are using, the internet protocol (IP) address you are accessing the Site from, your mobile device ID or Advertising ID if you visit our Site from a mobile device, the pages of our Site that you are navigating through, the date and time of your visit, how long you spend on our Site or certain pages of our Site, and what website you go to after visiting our Site.

This information may be used to determine how many visitors visit our Site or certain areas of our Site, how long they remain on our Site, whether they use the hyperlinks we provide or respond to advertising and to tailor our advertisements to you. We may share this information with partners who referred you to our Site, and with advertising partners, who may use the information to optimize the traffic they send to us and for delivering targeted ads to you when you visit other websites.

We, our service providers and third-party advertising partners collect information about Site visitors using cookies and other tracking technologies (including browser cookies, pixels and Adobe Flash). We use these technologies to remember your preferences and facilitate your navigation of our Site. We and our service providers and third-party advertising partners also use these technologies to track your activities on our Site and other websites, including the websites and web pages that you visited, the ads or content that you clicked on and the search terms you used, in order to deliver tailored advertising to you.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies. You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.

At this time, we do not respond to browser ‘do not track’ signals. However, you may also opt-out of network advertising programs that track your activities across multiple websites to deliver personalized advertising content to you. Please visit Digital Advertising Alliance of Canada Opt-Out Page and NAI Opt-Out Page.

We use Google Analytics to help us understand how our Site visitors use the Site, and as well as certain features of Google Analytics Display Advertising to advertise online, sell advertising and to develop content. You can opt out of Google Analytics and customize Google’s Display Network ads. Please visit Google’s Ad Settings and Google Analytics Opt-out Browser Add-on. Please visit How Google uses data when you use our partners’ sites or apps for a description of how Google uses information sent by our browser and for ways you can control the information sent to Google.


We may share information we collect about you in the following circumstances.

Advertising partners

We share information with our third-party advertising partners as described in the Cookies, tracking technologies and interest-based advertising section above.

Service Providers

We may use service providers (including affiliates acting in this capacity) to provide services to us or to you on our behalf. For example, our service providers may host our Site, analyze data collected from our Site, provide customer service on our behalf, administer our promotions, facilitate and process transactions and payments, provide marketing or promotional assistance, distribute emails and other communications, post our advertisements (including online through targeted advertising campaigns), and collect your feedback on our Site and advertisements. We share your personal information with our service providers solely for the purposes of providing services to you and to us. They are not permitted to use your personal information for other purposes. Some of our service providers are located outside of Canada, including in the United States. While your personal information is located outside Canada it will be subject to legal requirements applicable to our service providers, for example, lawful requirements to disclose personal information to national security agencies or government authorities in certain circumstances.

Aggregate or de-identified information

We may use your personal information (such as age, gender, health concern) including data collected from the general health assessments to create aggregate statistics and de- identified data for analysis purposes used to understand website usage. We may use, share and sell this information for any purpose.

With your consent

We may share your personal information with third parties with your consent. For example, if you provide us with your contact information, such as an e-mail address, for the purposes of signing up for information, newsletters, contests, or marketing offers from a third party, or for receiving business offers or service quotes from a third party, we may share your personal information for that purpose. Once shared, your personal information will be subject to the privacy policy of that third party.

Business Transactions

We may disclose personal information to third parties in connection with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of My Well Self or our business or assets. These third parties may use the information, for the purposes of evaluating and/or completing the proposed transaction. We will use reasonable efforts to ensure that our successors or assigns process the information we transfer to them in a manner that is consistent with this Privacy Policy.


We may disclose your personal information in other circumstances where permitted or required by law or other legal process. For example, we may disclose your personal information: (a) to collect a debt owed to us; (b) as necessary to comply with a subpoena, warrant, court order or other legal process; (c) if disclosure is requested by an investigatory body, law enforcement official or governmental authority which has lawful authority to request the disclosure of the information in respect of an investigation or other legal process; or (d) if we have reasonable grounds to believe that the information relates to a breach of an agreement or contravention of a law, or to protect the personal safety of our users or defend our rights or property.


Personal information is maintained on our servers (or those of our service providers). In an effort to protect your personal information against unauthorized access or disclosure. For example, accounts you create on our Sites are password protected. In identified parts of our Sites, we use SSL-encryption to protect data transmissions. We limit access to personal information to employees, representatives and service providers who require access in connection with their job responsibilities. Please note it is not possible to transmit data with absolute security over the internet, and we cannot and do not guarantee the security of your personal information.


Our Site may link or direct you to other websites, services or external content provided by third parties. We do not exercise any control over these third party websites or services. We are not responsible for the privacy practices of such third party websites or services. We recommend that you read the privacy policy for any third party website that you visit or service that you use.


Our Sites are not directed to and we do not knowingly request or collect personal information from minors under 19 years old, or another age if required by applicable law – without assumed parental or guardian consent.

If we become aware that we have unknowingly collected personal information about a minor without assumed parental or guardian consent, we will delete this information from our records or, if that is not reasonable, we will take reasonable available steps to de-identify the information.


We encourage you to keep your personal information accurate and up to date. You can access and correct the information in your account or public user profile by logging in to your account or profile and making the necessary edits.

You can request access to or correction of your personal information in our custody or control by contacting us as set out below. We may take reasonable steps to authenticate your identity before providing you with access to your personal information or making corrections. Please also note that in some cases we may not be able to provide you with the personal information you have requested (for example, if the information is subject to solicitor-client privilege or contains personal information of others that cannot be severed).


You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in each communication and/or by selecting your communication preferences in an account or profile.

You may be able to control the information we received from your device or from third parties (such as social media networks) by changing your device settings, browser settings or privacy settings.

You may withdraw your consent to our collection, use or disclosure of your personal information as defined within the policy, subject to contractual or legal restrictions and reasonable notice. However, if you withdraw your consent to certain collections, uses or disclosures of your personal information, we may not be able to provide you with certain products or services. To withdraw your consent to our collection, use or disclosure of your personal information, please contact


If you have any questions or comments about this Privacy Policy, please contact us at:

My Well Self, Inc

B21-175 Longwood Rd South

Hamilton, Ontario

L8P 0A1


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